Visitor Terms and Conditions, inc Cancellation & Refunds, Summer Passes and our Loyalty Scheme

1. All visitors must follow our Rules of Play - click here to read them. If you or anyone in your booking are unable or unwilling to follow the Rules of Play you may be refused entry to Wild 'n' Wacky, or asked to leave without a refund.

2. Please do not visit if you or your family are unwell or have symptoms for a potentially contagious disease or illness.  If you email us at least 2 hours before the start of your session, we will postpone your booking for up to two months. No refunds will be issued.

3. Parking is free for visitors for up to 3 hours in the main car park, but you must enter your vehicle registration on the tablet at reception. There is only 30 minutes free parking at the front and side of the building. 

We do not own or operate the car park, which is camera controlled. We will not be held responsible for any parking fines or tickets issued to visitors, whatsoever the circumstances.  We are unable to appeal tickets for visitors.

4. WE DO NOT ACCEPT CASH
  

Ticket Terms and Conditions

5. Every visitor to Wild ‘n’ Wacky requires a ticket, including babies, adults and non-playing children aged 13-17 years old. At least one adult (aged 18+ years) must remain on the premises and is wholly responsible for the child(ren) throughout the visit.  

6. We require the name/contact details for the adult making the booking either booking online or at reception. 

7. You will need a valid email address and access to a printer or mobile device to buy tickets online. Payment is by Visa Debit, Mastercard or Visa Credit but we do NOT accept cash.

8. Tickets do not guarantee seating in our downstairs café area. You may be seated in our mezzanine area on busy days.  If you have a pushchair, please ask at reception for help carrying it up the stairs.  If you are a wheelchair user or have severe mobility challenges, please contact us at least 24 hours before your visit so we can accommodate you downstairs.

9. Tickets are strictly non-refundable. In the event of closure of Wild ‘n’ Wacky for any reason we will offer to transfer your booking to the same type of booking on another date, but we will not process a refund.

10. If you can’t visit and you let us know at least 24 hours in advance of your visit time by email to info@wildnwacky.co.uk we will transfer your tickets to the same type of booking on a new date/time. If less than 24 hours’ notice is given there may be a £2.50 charge to transfer your booking at the manager’s discretion.

11. Please see below for specific Passes and Loyalty Scheme details.

12. Tickets purchased before the release of an offer cannot be refunded regardless of the date of visit or time of purchase.

13. Prices shown include VAT.

14. Managers reserve the right to refuse entry for whatever reason. Reasons may include but are not limited to- any group/party or visit not in line with our family focused values; any booking including an adult or child who is disruptive or who we think might spoil other people's visits; anyone who is abusive to or who harasses our team, either before or during their visit.

15. Summer Passes, free entry vouchers and any discounted entrance tickets are still subject to our capacity control requirements. Please note we no longer accept £1 off vouchers printed on party bags.

Please see our separate Party Terms and Conditions

These cover payment of deposits/final balance, party refund policy and how we run our parties, events and Laser tag events. Click here to view.

Wild 'n' Wacky Summer Pass Terms and Conditions

16.  A Summer Pass allows free visits to be booked online for one adult and the child(ren) named via our Membership portal. Extra adults, siblings or babies under 11 months must be booked and paid for in the usual way.

17.  The Summer Pass is valid from the purchase date to Sunday 21st September 2025. If our opening hours change, including early closing or due to unforeseen circumstances, no compensation will be paid.

18.  You must book your Pass visits online in advance. Only one play session at a time can be booked in advance.

19.  All Pass visits are subject to capacity limits for each session. The manager on duty has sole discretion regarding the capacity available. If you have not booked online you may not be able to join the session of your choice.

20. You must give us a minimum of 24 hours' notice if you are unable to use your Pass booking and need to cancel it. We will record the number of  cancellations or "no shows" and we reserve the right to terminate your Summer Pass if you have more than 3 on your account. If terminated for this reason we will refund the equivalent of the unused pass time, less an admin charge of £10.

21.  We need to check and verify your Summer Pass before you can use it.  We require a clear photo of the child(ren)'s face uploaded to be valid. The pass is valid for that child only but you may nominate a different adult to accompany the child(ren). Images will be stored on our system for identification purposes and will be deleted at the end of the pass period.  If we are unable to verify and confirm your Summer Pass, the pass will be refunded less an admin fee of £10 to cover transaction charges.

22. ID confirming the Pass names/photo(s) must be provided to us on request. Failure to provide this may result in entry being delayed or refused.

23. Children and their parents/guardians using the Summer Pass must respect the Wild ‘n’ Wacky Rules of Play. We may refuse entry or cancel your pass for any reason without a refund if our standards for safe enjoyable play for all our visitors are not met.

24. We reserve the right to update or change the terms and conditions for our Summer Passes without notice via our website and by email to the person who booked the pass.

Wild 'n' Wacky Loyalty Points Scheme

25. Our loyalty scheme is based on child entrance ticket purchases. Customers receive one free entry voucher for every 10 child tickets purchased.

26. Only customers with a valid email address can participate in the loyalty points scheme. 

27. Customers must opt in to receive marketing emails to access their vouchers.

28. Only entrance tickets for children aged 1 - 3 years old or 4 - 12 years old, including Play and Eat deal tickets are eligible for loyalty scheme points.  No other purchases including adult or baby tickets, activity session tickets, cafe items, passes, free entry vouchers or parties/events are eligible.

29. Each eligible child entrance ticket purchased earns 100 points regardless of the price payable.

30. When a customer reaches 1,000 points, they will automatically receive an email the next day with a unique voucher redeemable for one free entrance ticket.  At the same time 1,000 points are automatically deducted from the customer's account. Loyalty points cannot be accumulated beyond this limit.

31. Points cannot be re-allocated or combined from different accounts or email addresses for the same customer. 

32. The code must be used to book a free child entrance ticket for a visit within one month of the code being sent out by email. After one month the code will expire and cannot be used or replaced. No refunds or substitute tickets will be issued if the customer misses the email or fails to use it before the expiry date for any reason.

33. The Loyalty Scheme vouchers cannot be used for bookings during our busy autumn and winter school holidays (October half term, Christmas holidays, February half term and bank holidays as per the Essex County Council school calendar).

34.  Wild 'n' Wacky reserves the right to end the scheme, vary the points and reward levels available, or to restrict access to this loyalty scheme by making it available only to customers who join a membership scheme. Any changes to the scheme may take place with one week's notice, given on the Wild 'n' Wacky website.

35. Loyalty Scheme vouchers may not be sold on, transferred or used to redeem any other product, passes, party, event or activity. They have a value of 0.001p per voucher.