1. All visitors must agree to follow our Rules of Play - click here to read them in full. If you or anyone in your booking are unable or unwilling to follow the Rules of Play you may be refused entry to Wild 'n' Wacky or asked to leave. Refunds will not be given in these circumstances.
2. Please do not visit if you or your family are unwell or have any symptoms associated with a potentially contagious disease or illness. Please email us at least 2 hours before the start of your session to postpone your booking for up to two months.
3. Parking is free for our customers for up to 3 hours in the main car park provided the vehicle registration is entered on the tablet at reception at the start of the visit. There is only 30 minutes free parking at the front and side of the building. Visitors are strongly advised to check the parking signage carefully.
Please note we do not own or operate the car park which is camera controlled and operated by Parking Eye. We cannot be responsible for any parking fines or tickets issued to customers, whatsoever the circumstances.
4. Every visitor to Wild ‘n’ Wacky requires a ticket, including adults and non-playing children aged 13-17 years old. There must be one or more adults aged 18 years old or over with the child(ren) during the visit.
5. The name/contact details for the adult making the booking are required, either via our booking system or at our entrance. We will not share these details with any other organisation or use them for marketing unless specific permission is given by that person.
6. You will need a valid email address and access to a printer or mobile device to buy tickets online. Tickets may be printed out or shown on a mobile device. We cannot print tickets on your behalf. Payment is by Visa Debit, Mastercard or Visa Credit. Please note WE DO NOT ACCEPT CASH.
7. Tickets do not guarantee seating in our downstairs café area. Our mezzanine area gives good views of the play frame and you may be seated here on busy days. If you have a pushchair, please ask at reception for help carrying it up the stairs. If you are a wheelchair user or have severe mobility challenges, please contact us at least 24 hours before your visit so we can accommodate you downstairs.
8. Tickets are strictly non-refundable. In the event of closure of Wild ‘n’ Wacky for any reason we will offer to transfer your booking to the same type of booking on another date, but we will not process a refund.
9. If you can’t visit and you let us know at least 24 hours in advance of your visit time by email to info@wildnwacky.co.uk we will transfer your tickets to the same type of booking on a new date/time. If less than 24 hours’ notice is given there may be a £2.50 charge to transfer your booking at the manager’s discretion.
10. We may offer a membership or loyalty card which we will scan on entrance and exit. Please see below for specific Membership or Loyalty Scheme Terms and Conditions.
11. Tickets purchased before the release of an offer cannot be refunded regardless of the date of visit or time of purchase.
12. Prices shown include VAT.
13. Managers reserve the right to refuse entry for whatever reason. Reasons may include but are not limited to: any group/party or family booking not in line with our family focused values; any booking including an adult or child who is disruptive or who we think might spoil other people's visits; anyone who is abusive to or who harrasses our team either before or during their visit.
14. Summer Passes, free entry voucher codes and any discounted entrance tickets are still subject to our capacity control requirements. Please note we no longer accept £1 off vouchers printed on party bags.
These cover payment of deposits/final balance, party refund policy and how we run our parties, events and Laser tag events. Click here to view.
15. Wild 'n' Wacky operates a loyalty scheme based on child entrance ticket purchases. Customers receive one free entry voucher for every 10 child tickets purchased.
16. Only customers with a valid email address and a fully set up account with Wild 'n' Wacky can participate in the loyalty points scheme. Points cannot be re-allocated or combined across different email addresses or accounts for the same customer.
17. Customers must opt in to receive marketing emails to access their vouchers.
18. Only entrance tickets for children aged 1 - 3 years old or 4 - 12 years old, including Play and Eat deal tickets are eligible for loyalty scheme points. No other purchases including adult or baby tickets, activity session tickets, cafe items, passes, free entry vouchers or parties/events are currently eligible.
19. Each eligible child entrance ticket purchased earns 100 points regardless of the price payable.
20. When a customer reaches 1,000 points, they will automatically receive an email the next day with a unique voucher redeemable for one free entrance ticket. At the same time 1,000 points are automatically deducted from the customer's account. Loyalty points cannot be accumulated beyond this limit.
21. Points cannot be re-allocated or combined from different accounts or email addresses for the same customer.
22. The code must be used to book a free child entrance ticket for a visit within one month of the code being sent out by email. After one month the code will expire and cannot be used or replaced. No refunds or substitute tickets will be issued if the customer misses the email or fails to use it for any reason.
23. The Loyalty Scheme vouchers cannot be used for bookings during our busy autumn and winter school holidays. Non valid dates/periods are October half term, Christmas holidays, February half term and bank holidays as per the Essex County Council school calendar.
24. Wild 'n' Wacky reserves the right to end the scheme, vary the points and reward levels available, or to restrict access to this loyalty scheme by making it available only to customers who join a membership scheme. Any changes to the scheme may take place with one week's notice, given on the Wild 'n' Wacky website.
25. Loyalty Scheme vouchers may not be sold on, transferred or used to redeem any other product, passes, party, event or activity. They have a value of 0.001p per voucher.
26. Wild 'n' Wacky reserves the right to change the number of points awarded on each valid ticket purchase or the total points needed to earn a free entry voucher under this scheme.
01279 426976
