Wild n Wacky Terms and Conditions

Ticket & Membership Terms and Conditions

1. All visitors must comply with our Rules of Play and Government rules on face coverings, hand hygiene and social distancing at Wild ‘n’ Wacky.

2. Please do not visit if you or your family have any symptoms associated with COVID-19 or any other illness.

3. Every visitor to Wild ‘n’ Wacky requires a ticket, including adults and non-playing children aged 13-17 years old.

4. You will need a valid email address and access to a printer or mobile device to buy tickets online. Online tickets may be printed on a physical paper copy or shown on a mobile device. We cannot print tickets on your behalf.

5. Tickets must be booked before you arrive for your visit.

6. Tickets are strictly non-refundable.

7. We will offer a membership card which we will scan on entrance and exit. Please below for specific Membership Terms and Conditions.

8. We regret that tickets purchased prior to the release of an offer cannot be refunded regardless of the date of visit or time of purchase.

9. Online tickets are not valid in conjunction with other discount vouchers. Please read the terms on any voucher carefully before purchasing online tickets.

10. Prices shown include VAT.

11. On arrival at the centre please have your ticket ready for validation at reception.

12. Please maintain social distancing when arriving and leaving Wild ‘n’ Wacky by standing at the queuing points indicated.

13. Face coverings must be worn by everyone aged over 11 years old at Wild ‘n’ Wacky unless you have a valid exemption. If you do not wear a face covering, you MUST observe social distancing at all times.  We may ask to see evidence of exemption. 

If you are unable or unwilling to provide evidence of exemption you may be refused entry to Wild ‘n’ Wacky or asked to leave, as we are required to take reasonable steps to ensure compliance with the law. Refunds will not be given in these circumstances.

·     14. Managers reserve the right to refuse entry for whatever reason.

15. Passes, free entry vouchers and £1 off entry vouchers are currently no longer valid due to our capacity control requirements

Wild 'n' Wacky Membership Terms and Conditions

Purchasing tickets via our Membership Portal is more convenient for repeat visits but is not currently obligatory.

1. Membership Cards must be brought on each visit.   Please have the card ready so that you can be scanned in on entrance.

2. Children and their parents/guardians must respect the Wild ‘n’ Wacky Rules of Play at all times.   

3. ID confirming the Membership names on the Membership  must be shown on request. Failure to provide matching ID may result in entry being delayed or refused.  

4. Membership cards must not be given, lent, sold or transferred or used by anyone other than the child(ren) named on the pass.    

5. Family memberships are currently free.  We may introduce a paid membership card, loyalty card or discount card with  a small fee at a later date. 

6. Replacements for lost Membership cards  or duplicate  cards can be issued upon payment of a £1 administration fee.  

7. Membership does not confer any rights to entrance tickets - these will need to be purchased separately by booking online.  

8. Wild ‘n’ Wacky reserves the right to vary opening and closing times in line with business requirements at any time.  

9. Members may opt out of emails from Wild ‘n’ Wacky at any time and are not obliged to sign up for email newsletters, but special offers etc will only be communicated by email. 

10. Wild ‘n’ Wacky reserve the right to refuse entry or cancel any membership without notice at any time if the Rules of Play are not respected or at the sole discretion of the senior manager.